This page is maintained by LOVEFOUS REST to explain, in plain language, what personal information we collect through our ordering website and loyalty program, how we use it, and the choices you have. It is app-owner editable content — not an independent certification of compliance with any particular regulation.
1. Information we collect
- Account details — name, email, mobile number, birthday, and password you provide when you register for a LOVEFOUS account or join the loyalty program.
- Order information — items ordered, order mode (dine-in, takeaway, delivery), delivery address when applicable, pickup time, and any notes you add to an order.
- Payment information — processed by our payment provider. We do not store full card numbers on our servers.
- Loyalty activity — points earned, redemptions, vouchers claimed, and tier progression.
- Device & usage data — basic analytics such as pages viewed, device type, and approximate location derived from your IP address.
2. How we use your information
- To process and fulfil your orders.
- To operate the loyalty program and issue rewards.
- To send order confirmations, receipts, and service messages.
- To send promotional messages only where you have opted in, with an unsubscribe option in every marketing email.
- To improve the website, prevent fraud, and meet legal obligations.
3. Sharing your information
We share information only with service providers who help us run the business — for example our payment processor, delivery partners, email and SMS providers, and cloud hosting. These providers may only use your information to perform services for us.
4. Data retention
We keep account and order records for as long as your account is active and for a reasonable period afterward to meet tax, accounting, and dispute-resolution obligations. You can request deletion of your account at any time.
5. Your choices
- Access, update, or delete your account from the Account page.
- Unsubscribe from marketing emails using the link in any email.
- Contact us at admin@lovefousrest.com for any privacy request.
6. Cookies
We use a small number of essential cookies to keep you signed in, hold your cart, and remember your language and store preferences. We do not use third-party advertising cookies.
7. Changes to this policy
We may update this page from time to time. When we do, we will change the "Last updated" date below. Material changes will be highlighted at the top of the page or communicated by email.
Last updated: 18 July 2026.